Some manufacturers run a system built for their own operation rather than bought off a shelf. It fits how they work, it is usually undocumented, and it is the reason they have been told more than once that outsourcing is not possible for them.
A system that grew around one business. It carries assumptions nobody has written down, conventions that made sense at the time, and a great deal of accumulated logic that works.
Every supplier who has looked at it has proposed replacing it. That is usually the wrong answer, because the system is not the problem. Capacity is.
Easier: consistent conventions, a current standard, and someone available to answer a convention question without escalating it.
Harder: conventions that vary by operator, logic nobody remembers the reason for, and a single person holding all of it.
Neither makes the work impossible. They change how long the first project takes, and being honest about which one you have is more useful than optimism.
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